GENERAL TERMS AND CONDITIONS
1.	GENERAL PROVISIONS
1.1.	Services and the Contract for the Provision of Services
	These Terms and Conditions shall apply when you: (i) visit and use the Website of SPARK www.spark.lt; (ii) use the Mobile Application of SPARK; (iii) register your Account in the Mobile Application; (iv) reserve a Vehicle and seek to conclude the Vehicle Use Agreement; (v) use the Vehicle; (vi) use other services provided by SPARK through your Account (hereinafter all services collectively referred to as the “Services”). The Terms and Conditions shall set out the general rules applicable to the Services.
	Whenever you unlock the Vehicle, you confirm the Vehicle Use Agreement which shall be applicable to the particular use of the Vehicle. The Vehicle use service may be provided by SPARK or another Operator of the Vehicle through the Platform.
	These Terms and Conditions, the Vehicle Use Rules (hereinafter The Ruleas) and the Vehicle Use Agreement (if concluded) shall constitute one Contract for the Provision of Services between you and the Operator of the Vehicle which shall be binding upon you and the Operator of the Vehicle. Prior to reservation of the Vehicle or before starting to use it, you should first carefully read these Terms and Conditions. By concluding the Agreement you shall confirm that you have familiarized yourself with the Terms and Conditions, the Rules, the Privacy Policy and undertake to comply with them throughout the term of period of use of the Services and, as far as applicable, upon expiry of use of the Services.
1.2.	Definitions:
	For the purposes of these Terms and Conditions, the capitalised terms shall have the following meanings:
	“SPARK” shall mean UAB SPARK Lithuania, legal entity registration number 304136890, with the registered office at the address Aukštaičių st. 7, Vilnius, Republic of Lithuania, e-mail address info@spark.lt, telephone +370 700 77275.
	“Operator of the Vehicle” shall mean SPARK or another legal operator of the Vehicle indicated in the Vehicle Use Agreement.
	“User” shall mean the natural person with legal capacity indicated in the Vehicle Use Agreement who holds category B driving licence. Each time the User registers in the Mobile Application and starts using the Vehicle, the User shall unconditionally certify that he/she is entitled to use the Vehicle in accordance with the terms and conditions of the Vehicle Use Agreement.
	“Parties” shall mean the Operator of the Vehicle and the User collectively; each of them shall be individually referred to as a “Party”.
	“Terms and Conditions” shall mean these general terms and conditions applicable to and binding upon the Parties which together with the Vehicle Use Agreement and the Vehicle Use Rules shall constitute the Contract for the Provision of Services.
	“Vehicle Use Agreement” shall mean an agreement on use of the Vehicle concluded between the Parties every time they unlock the Vehicle remotely, using the Mobile Application.
	“Vehicle” shall mean an electric vehicle provided by the Operator of the Vehicle to the User for temporary operation and use by concluding the Vehicle Use Agreement.
	“Pricelist” shall mean the amounts of the fees for use of the Vehicle and other services provided by SPARK available in the Mobile Application.
	“Loyalty Program” shall mean the loyalty program which is conducted by SPARK and the terms and conditions of which shall be available in the Mobile Application.
	“Referral Program” shall mean the referral program which is conducted by SPARK and the terms and conditions of which shall be available in the Mobile Application.
	“Mobile Application” shall mean the Vehicle search, reservation, use, payment and other service provision platform operated by SPARK in the smartphone. The Mobile Application may be downloaded free of charge from App Store or Google Play online platforms.
	“Account” shall mean an electronic service in SPARK information system allowing the User to use the Vehicle use and other services. The User shall be entitled to login to his/her Account through the Mobile Application after registration in the Mobile Application. The User shall login to his/her Account using his/her Login Name or another name and the Password.
	“Platform” shall mean SPARK intermediation services provided in the Mobile Application.
	“Login Name” shall mean the e-mail address of the User specified by him/her when registering in the Mobile Application.
	“Password” shall mean a sequence of letters, figures and/or symbols which shall be established by the User when creating his/her Account and which shall be obligatory for authorisation when logging in to the Account. The User shall undertake to keep the Password confidential and not to disclose it to any third parties. The User shall be entitled to change the Password.
	“Registration Fee” shall mean a one-off person identification and Driving Licence verification service fee applicable when the User registers in the Mobile Application for the first time. By virtue of the afore-mentioned service, the image of the User shall be recognised according to the photo in the Driving Licence.
	“Website” shall mean the website of SPARK at www.spark.lt.
	“Driving Licence” shall mean a valid driving licence issued in the Republic of Lithuania or the European Union or the European Economic Area, granting the right to drive vehicles classified as category B the validity of which may be verified by SPARK in the public registers.
	“Content” shall mean the content on the Website and/or the Mobile Application including all texts, graphical elements, photos, music, any filmed or video material/records, trade marks, logos, other figurative signs, illustrations, computer software and/or separate parts of all indicated objects, domain names and other business identifiers which are intellectual property of SPARK or licensors thereof.
	”SPARK Partner” shall mean a car-sharing service provided by a car owner other than SPARK via the mobile app.
2.	REGISTRATION AND ACCOUNT
2.1.	In order to conclude the Vehicle Use Agreement, the User shall be obliged to download the Mobile Application to his/her smart device and create an Account.
2.2.	The User shall be entitled to create his/her Account in the Mobile Application, download it free of charge from App Store or Google Play online platforms.
2.3.	For the purposes of identification of the User, at the moment of registration the User shall be requested to a take a photo of his/her face with his/her smartphone so that the latter matched the photo in the Driving Licence.
2.4.	The User shall be entitled to use the Account: (i) after completion of the requested registration form and accepting these Terms and Conditions; (ii) after clicking the button “Register”; (iii) after payment of the Registration Fee; (iv) after confirmation of the registration by e-mail.
2.5.	The User shall be entitled to use the Account free of charge and for an indefinite period of time till proper performance of the obligations under the Contract for the Provision of Services by the User. The User shall be entitled at any time to delete the Account by himself/herself or address SPARK for deletion of his/her Account by e-mail info@spark.lt. If the User fails to use the Account for 3 years in succession as provided for in the Privacy Policy, SPARK shall be entitled to delete your Account. In case of deletion of your Account, SPARK shall delete your personal data in accordance with the provisions set forth in the Privacy Policy.
2.6.	The data of login to the Account shall be provided only to the particular natural person; thus, the User shall be obliged to keep such data confidential and not to disclose it anyone. All actions carried out by the User via the Account shall be deemed to be carried out by the User himself/herself.
2.7.	The User shall be obliged to immediately notify SPARK in case of loss of his/her login data (the Login Name and/or the Password) and/or if it becomes available to third parties. The User wishing to continue using SPARK services must re-confirm their identity verification procedure.
2.8.	Any losses arising after giving the notice referred to in paragraph 2.7 hereof to SPARK shall be attributed to SPARK except for the cases where the losses have arisen out of unfair actions of the User.
3.	PROHIBITED CONDUCT AND LIABILITY
3.1.	The User shall undertake:
3.1.1.	to provide correct and relevant data when creating the Account;
3.1.2.	to immediately update any data which has changed and which may be changed in the settings of the Account;
3.1.3.	to use the Website and/or the Mobile Application without hindering operation thereof;
3.1.4.	to use the Website and/or the Mobile Application in accordance with the requirements of the Terms and Conditions and the applicable legislation;
3.1.5.	to use the Website and/or the Mobile Application without causing any inconveniences to other Users and/or SPARK;
3.1.6.	not to carry out any actions and not to transfer the Contract in a manner infringing the copyright or other intellectual property rights of SPARK or third parties;
3.1.7.	not to distribute any content prohibited by the law on the Website and/or the Mobile Application;
3.1.8.	not to carry out any actions aimed at misappropriation of information or data belonging to SPARK or affect the operational and technical functionalities of the Website and/or the Mobile Application;
3.1.9.	not to publish any software, documents or links to other websites and not to publish any content with viruses, corrupted files or other similar software or applications which may have an adverse effect on operation or functioning of the Website and/or the Mobile Application;
3.1.10.	not to engage in prohibited mass extraction of information by different automated means and methods, thus, collecting personal information or employing any prohibited means of collection of information;
3.1.11.	not to take any actions due to which the network or infrastructure of SPARK would be under unreasonable or disproportionately high load;
3.1.12.	not to try to decipher, split, destroy or change the software on the basis of which or partially on the basis of which the Services are provided;
3.1.13.	not to take actions compromising or aimed at compromising the security of the SPARK system or network.
3.2.	The User shall be liable for carrying out of prohibited actions in accordance with these Terms and Conditions and undertake to indemnify SPARK and/or third parties against direct and indirect losses incurred as a result of carrying out such actions.
3.3.	If the User breaches his/her obligations provided for in paragraphs 3.1.1–3.1.13 hereof, SPARK shall reserve the right to restrict the User’s access to the Account till the breach is not eliminated and/or the losses are compensated.
4.	LIMITATION OF LIABILITY
4.1.	SPARK is responsible for fulfilling the obligations set forth in these Terms and Conditions or the Rules and compensates the User for losses incurred due to improper performance of SPARK's obligations only if such losses were caused by SPARK's fault.
4.2.	SPARK is not liable and does not compensate for direct or indirect losses (loss of opportunities, reputation, profit, or revenue) that are inherently related to the specifics of the car-sharing service:
4.3.	There are no available electric Vehicles for reservation at the User's location or nearby;
4.3.1.	Software or mobile connection disruptions result in a delayed provision of Service or a temporary suspension of Service provision, unless the disruptions last longer than 2 minutes;
4.3.2.	The User has caused damage to third parties or their property through their actions or gross  negligence;
4.3.3.	The User has suffered damage resulting from a traffic accident due to reasons unrelated to SPARK;
4.3.4.	The Vehicle reserved by the User has defects that are not classified as faults or malfunctions, which do not affect traffic safety and do not impact the short-term use of the Vehicle (external or internal scratches, scuffs on equipment, multimedia device malfunctions, parking sensor failures).
5.	PAYMENT AND SETTLEMENT PROCEDURE
5.1.	At the moment of registration of the Account, the User shall undertake to pay to SPARK the Registration Fee which shall be indicated in the Mobile Application. If the customer agrees, the fee shall be debited from his/her payment card registered on the Mobile Application. The Registration Fee shall not be repaid in the following cases:
5.1.1.	after successfully adding the Driving Licence to the Account and confirmation of the Driving Licence by SPARK;
5.1.2.	after passing the identification process;
5.1.3.	after the User starts using SPARK or the Services provided by the Operator of the Vehicle.
5.1.4.	In case of conclusion of the Vehicle Use Agreement, the User shall pay to SPARK the fee for use of the Vehicle in accordance with the Pricelist valid at the moment of conclusion of the Vehicle Use Agreement.
5.2.	At the moment of registration of the Account, the User shall certify that he/she is entitled to use the payment card registered by him/her on the Mobile Application when creating his/her Account and an amount of funds in the card is sufficient for payment. The payment card registered in the Mobile Application must allow automatic debits from the accounts linked to the card.
5.3.	If the Vehicle is used continuously for a period of time after which the daily use price of the Vehicle is reached in accordance with the rates set out in the Pricelist, the User undertakes to pay immediately for the period of use of the Vehicle, notwithstanding the fact that the Vehicle is still in use.
5.4.	User shall pay any fees for SPARK Services via one of the payment options (which will always include credit or debit card). When User place an order for Vehicle use, SPARK may need to verify User’s payment method by issuing a temporary authorisation hold from User bank. When User’s order has been completed, if User’s opinion a payment is incorrect, User must inform the SPARK in writing regarding any discrepancies.
5.5.	Fees are calculated in accordance with the data on the Website, Mobile Application, and Vehicle System. SPARK, based on data on the Website, Mobile Application, and in Vehicle System, shall form and provide the User with an invoice. The User agrees that the invoices shall be provided only via electronic means – in the User’s Website account and User’s e-mail registered therein. Upon receiving invoices, the User must within 3 (three) business days verify if the data provided in the invoices is true and inform the SPARK in writing regarding any discrepancies. The User must submit to the SPARK, within 5 (five) business days from the day of receipt of the invoice, any claims related to the information provided in the invoices. In case the User fails to provide any claims within the period indicated above, it shall be considered that the User agrees with the provided invoice. The invoice for using the Vehicle shall be issued to the person who concludes the contract for the Use of the Vehicle and is not subject to change.
5.6.	SPARK shall be entitled to automatically debit the amounts of the Registration Fee, the fee for use of the Vehicle, other fees for the services of SPARK from the User’s payment card. In cases where the balance of the funds in the payment card attached to the Account is insufficient, SPARK shall be entitled to set an additional payment term; in such case, the User shall undertake to pay all payable amounts within the time limit set by SPARK. The User shall undertake to pay SPARK default interest at the rate of 0.05 % (five hundredths per cent) of the delinquent amount.
5.7.	Upon the User's obligation to compensate SPARK for any losses incurred, deductible from insurance, or amounts specified in Annex No. 1 of the Rules – the list of Fees and Compensations, the User shall pay the specified amounts in accordance with the procedure outlined in the claim submitted by SPARK. The sending of the claim to the User's specified email address shall be deemed a proper delivery to the User. For each day of delayed payment, the User agrees to pay SPARK a penalty of 0.05 % (five hundredths of a percent) on the overdue amount.
5.8.	The User can make payments for the SPARK Vehicle use with coupons given by SPARK according to the sales promotion rules or on other grounds. The coupon use for SPARK Partner services is not allowed. If during a Vehicle reservation a message can be seen in the Mobile Application “Different payment conditions apply for this car”, coupons cannot be used for payment of the Vehicle use, because a SPARK Partner owns that Vehicle.
5.9.	Where SPARK is obliged to repay any amounts paid by the User to the User, such amounts shall be repaid to the same payment card or bank account from which the User’s payment was received unless otherwise agreed by the Parties.
6.	LICENCE
6.1.	The Mobile Application, the Platform, the Website, separate elements thereof including software, codes, algorithms, databases, texts, design as well as the Content on the Website or the Mobile Application and all exclusive copyrights, rights to databases and other intellectual property rights shall belong to SPARK or its partners.
6.2.	SPARK shall grant to the User a non-exclusive, non-transferable right (licence) to use the Mobile Application, the Platform, the Website, the Content or related intellectual property only for personal use and only to the extent necessary for receipt of the Services to the extent provided for in the Contract for Provision of the Services. Other use of the Mobile Application, the Platform, the Website or the Content shall be possible only with an express written consent of SPARK.
6.3.	The User shall be deemed to be the owner of all information and content provided while using the Account services. The User shall grant to SPARK a non-exclusive licence, i.e. transferable, sublicensed right to use, copy, process information and content for the purposes of provision of the Services (except for the data the use and transfer of which is restricted by the applicable legal acts) throughout the world without additional consent, notice and/or compensation to the User or other persons.
7.	MARKETING AND PROVISION OF INFORMATION
7.1.	SPARK shall be entitled to organise different sales promotions and put forward special proposals to the User, implement the Loyalty or Referral program published on the Website and/or the Mobile Application or/and through intermediaries.
7.2.	SPARK may, at its discretion, provide and distribute codes to Users on the Website and/or Mobile Application and/or through intermediaries under the specified conditions, which they can use to receive:
7.2.1.	Discount codes for car-sharing services or membership fees;
7.2.2.	A free trial period to test membership plans;
7.2.3.	A coupon for a specified amount that can be used for payment of car-sharing services.
7.2.4.	The User agrees to familiarize themselves with the terms and conditions for the use of discounts/promotions/coupons provided, as outlined in the SPARK offer, on the Website and/or in the Mobile   App.
7.3.	The discount or coupon code can be used only once.
7.4.	SPARK shall send notices to the User to the e-mail address indicated by the User.
7.5.	The User shall send all notices and enquiries to SPARK to the e-mail address info@spark.lt.
7.6.	SPARK shall not be liable if the User does not received the sent information or confirmation notices due to failures of internet connection, networks of e-mail service providers, if the messages are in SPAM folder or due to the data incorrectly indicated by the User.
7.7.	Personal data of the User may be processed for marketing purposes in accordance with the procedure and in accordance with the terms and conditions indicated in the Privacy Policy.
8.	PROTECTION OF PERSONAL DATA
8.1.	SPARK shall process personal data of the Users as the controller of personal data.
8.2.	More information on personal data processing shall be available in the Privacy Policy published on the Website and the Mobile Application.
9.	FINAL PROVISIONS
9.1.	These Terms and Conditions may be amended due to changes in market conditions, regulatory legal acts, or their interpretations in court practice; to improve the functions of the Mobile Application and the User experience while using SPARK services and to ensure the protection of SPARK's legitimate interests, notifying the User via email 3 (three) business days in advance. The changes to the Terms and Conditions will take effect 3 (three) business days after the notification is sent to the User via email, and the User accepts them via the Mobile Application. If the User does not agree with the changes, they have the right to disagree; however, in this case, the ability to reserve and use Vehicles may be restricted, and the User has the right to terminate the contractual relationship with SPARK, thereby losing the opportunity to use the services provided by SPARK. Each individual Vehicle usage agreement shall be governed by the version of the Terms and Conditions in effect at the time of its conclusion.
9.2.	The relevant and valid version of the Terms and Conditions shall be always available on the Website and the Mobile Application.
9.3.	SPARK shall be entitled to assign all its rights and duties hereunder without the User’s consent in case if such transfer of the rights and duties does not affect the User’s situation hereunder. The User cannot transfer or assign any rights and duties in accordance with these Terms and Conditions without a prior written consent of SPARK and any unlawful transfer of such rights and duties shall be deemed to be invalid.
9.4.	The User shall agree that the Operator of the Vehicle is entitled to apply the debt recovery procedure, the ability to transfer the administration of the collection of claims arising from these Terms or Rules or assignment of the right to claims to a third party  (debt collection company etc.) without a separate consent of the User, provided that the User is informed of such transfer via email 30 (thirty) days in advance, as long as such transfer of rights and obligations does not diminish the guarantees provided to the User under the Terms and Conditions or Rules.
9.5.	Either Party shall be entitled to unilaterally terminate the Contract for the Provision of Services under out-of-court procedure by giving a 10 (ten) days’ written notice to the other Party. SPARK shall be entitled to unilaterally terminate the Contract for the Provision of Services under out-of-court procedure by giving a written notice to the User if the User materially breaches the Contract for the Provision of Services. A material breach of the Contract for the Provision of Services shall be deemed to include the following breaches (including but not limited to): delay to pay any payable amount for more than 10 (ten) calendar days; repeated non-performance or improper performance of any obligations provided for in the Contract for the Provision of Services or international carrying out of unfair actions which undermine or may undermine operation of the Vehicle, the Vehicle System and/or the Mobile Application and as provided in paragraph 3.3. of the Terms and Conditions or paragraphs 3.9., 4.3.1 – 4.3.13., 5.3., 8.13. of the Rules. In case of the afore-mentioned breaches, SPARK shall also be entitled to block the User's Account, and the User will not be refunded any payments made for the services provided, the membership fee for the previous Membership period, the registration fee for the Account during which the User was provided with identity verification services, and any eGO points or gift vouchers, including those received by the User through the Referral Program, are not convertible to cash and are not refundable.
9.6.	These Terms and Conditions and provision of the Services shall be governed by the law of the Republic of Lithuania.
9.7.	If any provision of the Terms and Conditions is in conflict with the legislation of the Republic of Lithuania or for any reason becomes partially or fully invalid, it shall not affect the validity of the remaining provisions of the Terms and Conditions.
9.8.	Every dispute, disagreement or claim arising out of or in relation to the Contract for the Provision of Services, a breach, termination and/or validity thereof shall be resolved before the competent court of the Republic of Lithuania.
9.9.	The User shall have the opportunity to resolve any disputes with SPARK by electronic means under out-of-court procedure. First, the User shall address SPARK in writing and if SPARK fails to respond to the User’s claim or fails to satisfy the User’s claim within 14 (fourteen) days, the User shall be entitled to address to the entity resolving consumer disputes, i.e. the State Consumer Rights Protection Authority (the contact information can be found on  website www.vvtat.lt) or its territorial units in counties or fill in the application form on the EGS platform http://ec.europa.eu/odr/ under out-of-court procedure.
	This version of the Rules is valid from April 11th, 2025.